- The structure and design of the CX Life Cycle Model
- Application possibilities of the model that can benefit your organisation
- Rules to successfully implement a CX Life Cycle Model in your organisation
'It doesn't matter how complex and intertwined Customer Journeys become in our organisation, we can structure them in one holistic framework using the CX Life Cycle Model.'
- Wouter van der Drift, Customer Experience Manager at Vattenfall
In this short preview video, we showed some of the updated features in our Galaxy 2.0 platform for enterprises.