Request the Free CX Life Cycle Model E-book

We've spent over 10 years developing one holistic framework in which you can structure your Customer Experience. The CX Life Cycle Model is currently used in multiple organisations to monitor performance, gain insights, pinpoint impactful improvement opportunities, and organize multiple Customer Journeys into one comprehensive overview.

In the free E-book, you can read about:

- The structure and design of the CX Life Cycle Model

- Application possibilities of the model that can benefit your organisation

- Rules to successfully implement a CX Life Cycle Model in your organisation

Use the form on the right to request your free E-book copy.

CX Life Cycle Model E-book

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'It doesn't matter how complex and intertwined Customer Journeys become in our organisation, we can structure them in one holistic framework using the CX Life Cycle Model.'

- Wouter van der Drift, Customer Experience Manager at Vattenfall

The CX Life Cycle Model is part of the Galaxy, our Customer Experience Management platform for Enterprises. There are different ways to explore the Galaxy:


During a Free 30-day Trial

You can try out all Galaxy features for 30 days, ask for a trial here. Discover the CX Life Cycle Model, map Customer Journeys and collaborate.

Watch a short preview video

In this short preview video, we showed some of the updated features in our Galaxy 2.0 platform for enterprises.

Visualizing a Customer Journey

Book a free demo

We're happy to show you the Galaxy, discuss how features can help your organisation and share some best practices. Simply choose a date & time.